A2CX resolves support autonomously across WhatsApp, email, chat and voice — then runs your workforce, quality, analytics and front office on the same AI brain. The agentic alternative to a BPO: your Business Agentic Partner.
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Most tools answer FAQs. A2CX runs the whole front office on one private brain — and resolves, it doesn't just route.
NOUS — your private AI brain — learns your policies, products and voice, and powers every module. The more it works, the smarter it gets.
Closed-loop autonomous resolution with playbooks and real actions in your systems — not a bot that hands everything to a human.
CX, workforce management, quality, analytics, appointments, forms, broadcasts and more — one platform, not six tools stitched together.
Every interaction scored by AI — not a 2–3% sample. Compliance flags and coaching generated automatically.
Point it at your website; the onboarding AI configures itself. Answers in your customer's language, automatically.
Strict tenant isolation, encryption, and an on-prem / air-gapped Sovereign option for banking, government and health.
One omnichannel inbox for WhatsApp, email, chat and voice. The AI drafts, resolves and keeps full context across channels — so a customer who messages on WhatsApp and then emails never repeats themselves.
Agentic workforce management with Erlang-C forecasting and live adherence. 100% automated QA. And CSAT, NPS and CES read from every conversation — not a survey nobody answers.
Turn on only what you need. Every module shares the same brain, the same data, the same clean console.
Omnichannel inbox, cases, customers, live chat, NOUS AI drafting.
Your private AI brain — learns your knowledge, answers from it, gets smarter.
Playbooks + connected actions resolve tickets end to end, not just route them.
Auto CSAT / NPS / CES / star / thumbs on case close — multilingual, live trends.
Live board, intraday, scheduling, forecasting, shifts, skills, time off, adherence.
AI + manual scorecards, evaluations, coaching, ROI calculator — 100% coverage.
Stats, ticket/agent metrics, backlog, contact drivers, reports, AI playground.
Trigger-based routing, tagging and actions across the whole operation.
Bookable calendar, customer self-booking, automatic reminders, no-show tracking.
Public intake forms that create contacts + AI-triaged cases. Trámites, warranty claims.
Public branded FAQ with NOUS AI answers — deflects tickets before they exist.
Outbound campaigns to segments — notices, reminders, promos, with opt-out & reports.
Custom fields, tags and segments on any profile — patient, citizen, shopper, any industry.
Settings, users, audit log, integrations — with isolation, encryption & Sovereign on-prem.
In about 20 seconds you get a live agent that answers from your business, in your language. This is the real product — not a mockup.
Works for any business — Shopify, a restaurant, a clinic, a marketplace seller…
A BPO sells people by the hour. A Business Agentic Partner gives you an AI workforce that scales in minutes and improves every day.
Every tier includes all channels, 100% AI QA and real-time analytics. AI is standard — never a premium add-on.
Enterprise 360 — all modules, unified. For BPOs, large D2C, clinics and government. From $2,800/mo, with an on-prem Sovereign option.
Talk to salesStart free and self-serve, or book a 15-minute live demo. No pressure, no card.