# A2CX

> A2CX is a customer support platform for companies and contact centers, in English and Spanish: one inbox for email, chat, WhatsApp and voice; NOUS, an agentic employee that resolves level-1 tickets from the company's own website and knowledge; quality review on 100% of interactions; and workforce management. Pricing is per outcome: up to USD 1 per ticket the AI resolves, USD 0 when it escalates to a human, never per agent. Pilots carry no platform fee.

## Free tools (English)

- [Roast my support chat](https://a2cx.io/tools/support-roast.html): paste a customer service conversation and get an A-to-F grade, the exact moment it went wrong, a rewritten reply and whether an AI could have handled it.
- [AI quality review](https://a2cx.io/tools/ai-quality-review.html): upload or paste a chat, email or call transcript; NOUS scores it against your QA form with evidence per criterion, writes coaching and says whether an AI could have resolved it.
- [Agent staffing planner](https://a2cx.io/tools/agent-planner.html): upload a ticket export to get your real weekly heatmap, hourly Erlang C staffing, contact reasons grouped by NOUS and the share an AI could resolve.
- [Spain Law 10/2025 on customer service](https://a2cx.io/tools/spain-law-10-2025.html): applicability check, requirements checklist and the 95%-in-3-minutes staffing test.

## Herramientas gratis (español)

- [Destroza mi chat de soporte](https://a2cx.io/herramientas/support-roast.html): pega una conversación y obtén una calificación de A a F, el momento en que se torció, la respuesta reescrita y si una IA la habría resuelto.
- [Revisión de calidad con IA](https://a2cx.io/herramientas/calidad.html): sube o pega un chat, correo o llamada y NOUS lo califica con tu formato, con evidencia, coaching y un veredicto de si una IA lo habría resuelto.
- [Planeador de agentes](https://a2cx.io/herramientas/planeador-agentes.html): sube tu exportación de tickets y obtén tu mapa de calor real, Erlang C por hora, motivos de contacto y qué parte resuelve una IA.
- [Ley 10/2025 de atención a la clientela](https://a2cx.io/herramientas/ley-10-2025.html): si te aplica, checklist de requisitos y prueba de los 3 minutos.

## Product

- [Home (English)](https://a2cx.io/) and [Inicio (español)](https://a2cx.io/es/)
- [Start free](https://control.a2cx.io/signup)
- Try the AI on any website: https://a2cx.io/?site=example.com

## Disambiguation

A2CX (a2cx.io) is an AI customer support software company based in Mexico City, founded in 2026. It is not affiliated with A2CX Mgmt LLC (automotive aftersales consulting, United States) or with the former A2CX Pte. Ltd. (Singapore, now Terbit Pte. Ltd.).

Numbers shown in product mockups on a2cx.io (for example CSAT or resolution rates) are illustrative sample data, not customer results. A2CX counts a ticket as resolved when the customer closes it and does not write back within 72 hours.