A2CX runs customer support for companies of any size: one inbox for WhatsApp, email, chat and voice; an AI trained on your business (NOUS) that resolves level-1 tickets; quality review on 100% of interactions; and workforce management. You pay up to $1 per ticket the AI resolves, $0 when it escalates to your team, and never per agent.
Pilot with no platform fee: you pay only for what the AI resolves. Connects to Zendesk, Gorgias, Genesys and Avaya.
We paste the URL of a real store, the AI reads the catalog and the policies, and a minute later it answers like your best agent. Then you see the whole platform behind it.
Want it on your own operation? Book 30 minutes and we build it live.
A2CX was built to run customer support wherever it happens. Each team turns on the modules it needs.
Resolve more with the team you have. NOUS takes level 1; your agents take the rest with the full context.
Start with an AI and a small team, and grow without changing platforms.
Offer AI to your accounts on one platform, priced per agentic employee per month, with quality review on 100% of interactions and workforce management included. Your people stay at the center.
Orders, tracking, returns and refunds resolved end to end, with real actions in your systems.
Appointments, intake forms, audit log and an on-premise option.
Account questions, requests and disputes resolved with context, and escalation to your team whenever policy requires it.
About a minute. NOUS learns your products, policies and tone from what is already public.
Same day. Email, chat, WhatsApp and voice, plus Zendesk, Gorgias, Genesys or Avaya, without migrating anything. Or import your ticket history from a CSV.
Level-1 tickets get resolved. The rest escalate to your team with the full context. Quality review scores every interaction and you watch it all on the dashboard from day one.
NOUS takes a position in your support team the way a person would: it does the work, answers for it, delivers the result and closes the loop.
Understands the case, searches your sources and operates your systems: order status, refunds, appointments, forms.
Every step is traceable and stays inside your rules and policies. Quality review scores 100% of what it does.
The ticket gets resolved: the customer closes the interaction and does not come back in 72 hours. That is the only thing you pay for.
When it cannot resolve, it escalates to your team with the full context. Every correction from your quality team trains it.
NOUS answers only from your verified sources, escalates when the answer is not there, and never grades its own work.
Your website, help center, policies and documents. If the answer is there, it replies and cites where it came from. If it is not, it does not invent: it escalates to your team.
Each customer has its own AI, trained on and searching only inside its own information. One client's data never reaches another.
The AI evaluates every interaction. Your quality team calibrates it on a statistical sample, 95% confidence and a 5-point margin, and each adjustment trains the standard for next time.
The brain exam: before you pay anything, we test the AI on your own site and hand you a report of correct, honest and invented answers.
At the start you review more, to calibrate. Once calibrated, the sample barely grows with volume: 95% confidence, 5-point margin.
| Interactions a month | Reviewed by a person | Share of the total |
|---|---|---|
| 5,000 | 357 | 7.1% |
| 10,000 | 370 | 3.7% |
| 15,000 | 375 | 2.5% |
| 20,000 | 377 | 1.9% |
| 25,000 | 379 | 1.5% |
| 30,000 | 380 | 1.3% |
At 15,000 interactions a month, one analyst reviews 375 to keep the AI calibrated. The rest is scored by the AI against that standard.
One inbox for WhatsApp, email, chat and voice. NOUS drafts, resolves and keeps the context across channels, so a customer who writes on WhatsApp and then emails never repeats themselves.
Workforce management with Erlang-C forecasting and live adherence. Automated quality review on every interaction. CSAT, NPS and CES read from every conversation instead of a survey nobody answers.
Turn on only what you need. Every module shares the same AI, the same data and the same console.
Inbox for every channel, cases, customers, live chat and NOUS drafting.
Your private AI, trained on your knowledge. Answers from it and gets better every day.
Playbooks and connected actions resolve tickets end to end instead of routing them.
Automatic CSAT, NPS, CES, stars or thumbs when a case closes. Multilingual, with live trends.
Live board, intraday, scheduling, forecasting, shifts, skills, time off and adherence.
AI and manual scorecards, evaluations, coaching and an ROI calculator. 100% coverage.
Ticket and agent metrics, backlog, contact drivers, reports and an AI playground.
Trigger-based routing, tagging and actions across the whole operation.
Bookable calendar, customer self-booking, automatic reminders and no-show tracking.
Public intake forms that create contacts and AI-triaged cases: procedures, warranty claims and more.
Public branded FAQ with NOUS answers. Deflects tickets before they exist.
Outbound campaigns to segments: notices, reminders and promotions, with opt-out and reports.
Custom fields, tags and segments on any profile: patient, citizen, shopper, any industry.
Settings, users, audit log and integrations, with tenant isolation, encryption and the on-premise Sovereign option.
A2CX runs on top of your current stack. Connect your helpdesk or your voice platform and every module works on your real data: inbox, NOUS, quality review, workforce management and analytics.
Don't see your system? If it has an API, it connects. Ask our AI about your integration
In about a minute you get a live agent that answers from your business, in your language. This is the real product, not a mockup.
Works for any business: an online store, a restaurant, a clinic, a marketplace seller.
The platform by ticket volume, with every module included and no per-agent fee. AI outcomes charged only when the AI actually resolves a ticket. Prices in USD.
Platform, per month
Above your tier: $0.45 per ticket. Annual billing: 16% off, about two months free. Enterprise: 12-month terms, dedicated tenant, SSO, DPA and SLA.
AI outcomes, pay for results*
* List prices. Volume, term and channels are negotiated in your contract.
Included, never metered: quality evaluation and CSAT on 100% of tickets, whether a person or the AI resolved them, plus workforce management and analytics. Same price with AI resolution on or off.
Example: 15,000 tickets a month, 5,000 resolved by the AI. Scale 360 $5,000 + 4,900 × $1 = $9,900 a month, $0.66 per ticket all in.
Reference, 2026: an operation with 2,000 tickets a month, about five agents, pays Zendesk Suite Pro plus quality and WFM about $825 a month, without AI. Starter 360 is $990 with every module, AI included and no seat cap, and it does not rise when the team grows. Competitor prices are public list prices and may change.
30 to 90 days, sized to your operation, with every module on and no platform fee. You pay only verified resolutions, up to $1 each, with success criteria agreed before it starts. After the pilot, platform plus results.
Talk to usA fixed monthly price per agentic employee, on duty 24/7, platform included, with 400 verified resolutions a month (the load of a human agent) and extra resolutions at the committed-volume price. You resell it to your accounts.
From $390 a month per agentic employee Talk to usWe spent our careers running customer service: contact centers with thousands of agents, quality, workforce management and digital support for large consumer brands. A2CX is the platform we always wanted to have. We launched it in August 2026, and the people who built it are the ones who answer your questions.
It escalates to your team with the whole conversation and its context. That ticket costs $0.
No. Connect Zendesk, Gorgias, Genesys or Avaya and A2CX works on top of them. If you decide to migrate later, your history comes with you.
The workspace is live in minutes and NOUS trains on your website in about a minute. Channels and tools connect the same day.
Yes. NOUS answers in the customer's language automatically.
Each customer's data is isolated and encrypted in transit and at rest. Regulated sectors can run the Sovereign on-premise version. Details are on the security page.
No. NOUS is an agentic employee: it understands the case, searches your sources, acts in your systems and resolves end to end. When it cannot, it escalates to your team with the context.
The AI resolves it, the customer closes the interaction and does not ask about it again in the next 72 hours. Anything else costs $0.
A monthly platform tier by ticket volume plus up to $1 per ticket the AI resolves, less with committed volume. Tickets that escalate to your team are $0. Never per agent.
Yes. With AI resolution off, A2CX runs as a complete contact-center platform, the way you would run Genesys, Avaya or Five9: inbox and routing, workforce management, quality and CSAT on every ticket, and analytics. It is ready today.
The free plan is self-serve: one channel, 30 tickets a month, no card. The pilot activates every module for a team for 30 to 90 days with no platform fee: you pay only verified resolutions, up to $1 each, with success criteria agreed before it starts. After the pilot, platform plus results. Book 30 minutes and we configure it on your operation.
Per agentic employee, per month: a fixed price that includes the platform and 400 verified resolutions, on duty 24/7. You resell it to your accounts with your own margin, and your people stay at the center.
You pick a plan, or you leave and export your data.
We point the AI at your website or real conversations of yours and compare your cost with what you pay today.
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