0online in the peak hour
0scheduled with shrinkage
0%service level achieved
0saverage wait
volume (drag the bars)agents neededhour shown above
Move the controls and watch your queue react. Real Erlang C, hour by hour, and what changes when an AI takes level 1. Free, no sign-up.
CSV from Zendesk, Gorgias, Freshdesk, Intercom or your own system. We read each ticket date to build your hourly and weekly curve, and NOUS reads the subjects to tell you why customers write and what share an AI could resolve. The file is processed in your browser; NOUS only receives a sample of subjects.